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24tips round up: days 9-16

December 16, 2010

Gulp – we’re two thirds of the way to Christmas! Here’s a reminder of the second 8 days’ worth of tips, in case you’ve missed them: Day 9, we looked at how to use free website thumbnails to liven up site listings Day 10, we found a nice intro to bounce rate in web analytics…

How should you measure the success of a digital team?

December 11, 2010

Some things are a numbers game: retail sales, top-flight athletics, fund management. There are standard yardsticks, you can compare the players, and there’s intense competition. Some things clearly aren’t like that: teaching, poetry, social care, research science, political lobbying maybe. That’s not to say that people don’t try, or that there aren’t measurable factors or…

24tips round-up: days 1-8

December 8, 2010

Just a quick one to alert you to the first 8 days of tips, in case you’ve missed them: Day 1, we looked at how QR codes can be used in 26 interesting ways Day 2, we presented the wonderful Morguefile, and some bookmarklets for quick and easy licence-free or CC-licensed images Day 3, we…

Interview with a skunkworker

December 5, 2010

Simon Dickson has been asking where the government’s skunkworks project has got to. It sounds like there’s some interesting work going on, appropriately behind the scenes, though there is perhaps a chance to hear more from one of the people setting it up, Mark O’Neill, at the Institute for Government’s event on Tuesday. In the…

A window on the wormery

November 23, 2010

Once upon a time, I managed a team who were struggling to crack a tough problem. They needed to improve the dreadful user experience of a major online transaction, but the ‘owners’ of the transaction – a ‘partner’ organisation, in Government-speak – refused to let them have access. The ‘owners’ talked about the extensive user…

The Minister, the Entrepreneur and the Civil Servant: a cautionary tale

October 27, 2010

I’ve come across this little situation enough times now to make it worth a quick post here. It’s the story of the innovative SME, the minister, and the civil servant. And it’s not exactly a fairytale. The story starts well enough: an enthusiastic entrepreneur develops something clever. They think it could have a great public…