Postbureaucrat

Personal blogging by Steph Gray, founder of Helpful Digital and erstwhile bureaucrat

Featured posts

What public consultation can look like

September 10, 2013

I’ve been a bit grumpy lately that use of digital tools to engage the public creatively around policy consultations has stalled. Sure, there’s some good tweeting, and some creative ministerial webchats, but not much that tackles the showstopping barriers of impenetrable language, lengthy response forms and boring or loaded questions. What BIS has done with…

All the news that’s fit to print

August 19, 2013

It’s silly season, so here’s my contribution. A few months ago, my mouse hand slipped and I found myself the owner of one of Berg’s Little Printers, a small thermal printer which prints on receipt paper and connects to the internet. It delivers ‘publications’ like the weather forecast, a crossword puzzle, or a quote of…

Good corporate tweeting

July 18, 2013

Lots of people have views on the ‘right’ way to use Twitter as an organisation. I’m pretty liberal about it: I think it’s fine to use it to pump out press releases from a corporate account if that’s the expectation you set, or to have a dormant, verified account there ready for a crisis, or…

Offboarding

July 2, 2013

I’m learning a lot about salesmanship these days. Downstairs at Helpful Towers, where the people who manage our serviced office work, there are posters on the wall celebrating great customer service and setting out the company’s model for managing the customer relationship from first contact, right through to careful ‘off-boarding’, when the client moves out.…

Blogging about blogging

June 26, 2013

Last week, Team Helpful took a day off to focus on kick starting the revamp of our website. The results will hopefully appear soon, but one thing that won’t be appearing on the new site is a blog. Or at least, not in the conventional sense. As a civil servant working in digital six years…

Opening up

May 14, 2013

Twenty years ago, before regular people had the web, I was a 13 year old discovering a hybrid database/scripting application called HyperCard. One of my early projects was a random number generator for the newly-launched National Lottery, which incredibly, made it onto the cover floppy disk (‘3MB of great software!’) one of the early editions…