Postbureaucrat

Personal blogging by Steph Gray, founder of Helpful Digital and erstwhile bureaucrat

Featured posts

Good corporate tweeting

July 18, 2013

Lots of people have views on the ‘right’ way to use Twitter as an organisation. I’m pretty liberal about it: I think it’s fine to use it to pump out press releases from a corporate account if that’s the expectation you set, or to have a dormant, verified account there ready for a crisis, or…

Offboarding

July 2, 2013

I’m learning a lot about salesmanship these days. Downstairs at Helpful Towers, where the people who manage our serviced office work, there are posters on the wall celebrating great customer service and setting out the company’s model for managing the customer relationship from first contact, right through to careful ‘off-boarding’, when the client moves out.…

Blogging about blogging

June 26, 2013

Last week, Team Helpful took a day off to focus on kick starting the revamp of our website. The results will hopefully appear soon, but one thing that won’t be appearing on the new site is a blog. Or at least, not in the conventional sense. As a civil servant working in digital six years…

Opening up

May 14, 2013

Twenty years ago, before regular people had the web, I was a 13 year old discovering a hybrid database/scripting application called HyperCard. One of my early projects was a random number generator for the newly-launched National Lottery, which incredibly, made it onto the cover floppy disk (‘3MB of great software!’) one of the early editions…

After the earthquake

March 26, 2013

The changes going on right now in central government digital communications are pretty seismic. Not least because thanks in large part to GDS, digital teams no longer view ‘communications’ as the limit of their ambition these days, as they mainly still did when I was part of one. So what’s the role for a company…

The Wheel of Misfortune

March 3, 2013

I had a great time at CommsCamp in Birmingham last week. Ann, Dan, Darren, Lloyd and helpers did a fantastic job, putting on an event which worked for old hands and those new to unconferences. Every time you think there’s nothing more to talk about, you realise there is (and as always, many of the…

Digital wackiness for 2013

December 31, 2012

Things will be tight in the public sector – and local government especially – in 2013. So far, so Mystic Meg. I don’t underestimate the effort required by the brave souls who, unlike me, are still in public service, just to keep the lights on next year. But it’s not a question of martyrdom: a…