August 19, 2013
It’s silly season, so here’s my contribution. A few months ago, my mouse hand slipped and I found myself the owner of one of Berg’s Little Printers, a small thermal printer which prints on receipt paper and connects to the internet. It delivers ‘publications’ like the weather forecast, a crossword puzzle, or a quote of…
July 2, 2013
I’m learning a lot about salesmanship these days. Downstairs at Helpful Towers, where the people who manage our serviced office work, there are posters on the wall celebrating great customer service and setting out the company’s model for managing the customer relationship from first contact, right through to careful ‘off-boarding’, when the client moves out.…
June 14, 2013
Nick Halliday is asking another of his interesting questions: Creating a public sector digital maturity model – what is missing? http://t.co/wtWuTGrNgh will share results — Nick M Halliday (@nickmhalliday) June 13, 2013 And here’s his Google Doc so far as he starts to answer it. I think the concept of a flexible, down to earth…