Personal blogging by Steph Gray, former digital agency founder and erstwhile bureaucrat


A window on the wormery

November 23, 2010

Once upon a time, I managed a team who were struggling to crack a tough problem. They needed to improve the dreadful user experience of a major online transaction, but the ‘owners’ of the transaction – a ‘partner’ organisation, in Government-speak – refused to let them have access. The ‘owners’ talked about the extensive user…