Postbureaucrat

Personal blogging by Steph Gray, founder of Helpful Digital and erstwhile bureaucrat

Tag: department of health

What good digital consultation looks like

November 18, 2015

This popped into my timeline today, from the fabulous digital team at the Department of Health. Stephen and Susy distill down to 37 minutes the conclusions from the experiments they’ve tried and sometimes tough lessons they’ve learned from iterating their organisation’s approach to online consultation over the last few years*. It’s brilliant in its honesty, but the…