Postbureaucrat

Personal blogging by Steph Gray, founder of Helpful Digital and erstwhile bureaucrat

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What good digital consultation looks like

November 18, 2015

This popped into my timeline today, from the fabulous digital team at the Department of Health. Stephen and Susy distill down to 37 minutes the conclusions from the experiments they’ve tried and sometimes tough lessons they’ve learned from iterating their organisation’s approach to online consultation over the last few years*. It’s brilliant in its honesty, but the…

Small umbrellas

September 2, 2014

Here’s a conversation that I have quite frequently during training courses when we play Dave Briggs’ evergreen Digital Engagement Game: Me: So, tell me how you’ll implement your plan… Team: Well, we’ll [do creative stuff with social media] and work with our stakeholder group to get the message out to the audience. Me: So, are your…

Digital wackiness for 2013

December 31, 2012

Things will be tight in the public sector – and local government especially – in 2013. So far, so Mystic Meg. I don’t underestimate the effort required by the brave souls who, unlike me, are still in public service, just to keep the lights on next year. But it’s not a question of martyrdom: a…

What do you want from me? 7 alternatives to ‘Leave a comment’

July 27, 2012

Think back to you last digital engagement project outside Facebook. What did you ask people for? Chances are, you asked for a ‘comment’. Maybe a ‘reply’. ‘Feedback’, perhaps. A handful of you might have requested a ‘submission’. That’s not necessarily wrong – all of those are valid forms of input and depending on the goals…

The State of the Engagement

January 26, 2011

It’s the biggest political event in a non-election year in US politics, certainly the biggest speech, and presumably a pretty big deal Comms-wise for the good people of 1600 Pennsylvania Avenue. On Tuesday, President Obama delivered his State of the Union address to Congress. And this is part of what it looks like online: There,…