Postbureaucrat

Personal blogging by Steph Gray, founder of Helpful Digital and erstwhile bureaucrat

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A window on the wormery

November 23, 2010

Once upon a time, I managed a team who were struggling to crack a tough problem. They needed to improve the dreadful user experience of a major online transaction, but the ‘owners’ of the transaction – a ‘partner’ organisation, in Government-speak – refused to let them have access. The ‘owners’ talked about the extensive user…

Going where the people are

February 5, 2009

It’s been an exciting week, from Digital Britain (now commentable) to Directgov’s SchoolClosures.org.uk prototype, UKGovWeb Barcamp to the PoI Taskforce Report. But right now, I’m personally the most excited about the new Mature Students campaign DIUS is kicking off in partnership with The Student Room and Directgov: Recommendation 1 of the PoI Taskforce Report challenges…