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As someone on the fringes of the Single Domain project (AKA Alphagov), conversations in recent months have often turned to the ‘global experience language’ in development, as in: “well, X will need to fit with the GEL…” The GEL is the vision which will guide the user interface to the site including the layout, iconography,…

Once upon a time, I managed a team who were struggling to crack a tough problem. They needed to improve the dreadful user experience of a major online transaction, but the ‘owners’ of the transaction – a ‘partner’ organisation, in Government-speak – refused to let them have access. The ‘owners’ talked about the extensive user…

It’s been an exciting week, from Digital Britain (now commentable) to Directgov’s SchoolClosures.org.uk prototype, UKGovWeb Barcamp to the PoI Taskforce Report. But right now, I’m personally the most excited about the new Mature Students campaign DIUS is kicking off in partnership with The Student Room and Directgov: Recommendation 1 of the PoI Taskforce Report challenges…