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The Teacampers were on good form (and vast numbers) yesterday, to discuss the vexed question of social media guidance for civil servants which the GDS Digital Engagement team are currently drafting. It’s to their great credit that Emer, Lou, Jane and colleagues are developing the guidance in the open, in consultation with those inside and…

This is a little blog post about a big spreadsheet. I’ll understand if you click onto the next item in your reader. Still here! Well, one of my early consulting projects over the summer shortly after setting up Helpful Technology was for the Foreign & Commonwealth Office, helping the digital team there to assess their…

Photo credit: – Nolly on Flickr Pretty much anyone who uses social media will tell you that experience is the best teacher. You can’t be taught to be human, empathetic, helpful and interesting by following rules or attending a training course. Get people started, immerse them in the tools, and they’ll blossom into social media…

As well as the questions on social media that Neil asked of his recent interviewees, he also grilled them on some of the practical issues of being a jobbing government webby (something he has also covered brilliantly recently). One particular question – to which we didn’t really hear a corking answer from any of the…