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At heart, I’m an evolutionary, softly-softly kind of digital person, so I instinctively disapproved of chunks of Martha’s report. But even I can appreciate that, amid the destruction GOV.UK has wrought amongst the websites of Whitehall, there are some breathtaking vistas to a new way of doing things thanks to the mantra of ‘revolution, not…

Once upon a time, I managed a team who were struggling to crack a tough problem. They needed to improve the dreadful user experience of a major online transaction, but the ‘owners’ of the transaction – a ‘partner’ organisation, in Government-speak – refused to let them have access. The ‘owners’ talked about the extensive user…