March 6, 2014
What holds people back from using digital tools and techniques at work? Is it that they need someone to tell them what Twitter is for? Or is it that they couldn’t tweet if they wanted to: the system would block it and their boss would look disapproving. Maybe the Press Office runs a tight ship…
October 8, 2013
If GOV.UK is delivering the website, what’s the purpose of digital communications teams in government departments? That’s one of the interesting issues tackled by the Cabinet Office’s Digital Communication Capability Review, whose draft report is online for public comment for another couple of days. It’s a fine piece of work, led by some creative thinkers…
July 2, 2013
I’m learning a lot about salesmanship these days. Downstairs at Helpful Towers, where the people who manage our serviced office work, there are posters on the wall celebrating great customer service and setting out the company’s model for managing the customer relationship from first contact, right through to careful ‘off-boarding’, when the client moves out.…
June 14, 2013
Nick Halliday is asking another of his interesting questions: Creating a public sector digital maturity model – what is missing? http://t.co/wtWuTGrNgh will share results — Nick M Halliday (@nickmhalliday) June 13, 2013 And here’s his Google Doc so far as he starts to answer it. I think the concept of a flexible, down to earth…