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When you tweet something about work that you shouldn’t have, or from the wrong account and it gets picked up, you want the ground to swallow you up. It’s awful, and the chronicles of social media crises are full of heads on pikestaffs. But what feels like a full-on social media crisis at the time,…

Over the last year, one of the toughest but most rewarding areas of work I’ve been doing is training, mainly with central government communications staff, and often through the Government Communications Network. Our team of Simon Booth-Lucking, Dave Briggs and Giles Field, with occasional invited guests such as Dan Slee or Tim Lloyd, run soup-to-nuts…

I don’t get out as much as I used to. Well, I do, but I don’t do quite as much speaking about digital engagement and how the public sector can use the social web as I used to. So it was great to be invited to Edinburgh last month to give the keynote (my first…

We’ve heard the story of the Motrin Moms. Nestle on Facebook. Or YouTube-if-you-want-to. But how can Press Officers and marketers get to practice using social media and getting the tone right so that they can avoid disasters and deal with storms if they hit? For quite a long time, I’ve daydreamed about a social media…

Recently, I was in a meeting of government communicators at the leading edge. The discussion was informed, and mature; the examples innovative and and impactful. Though the group had diverse backgrounds in Press Offices and Strategic Marketing, they were all in agreement that digital, and social media in particular, was the way of the future.…

So you want to get started in social media? Maybe you already follow a few blogs, use Facebook to talk to friends, but want to take it to the next level? Or in the current climate, you’re looking to add an attractive new skill to your CV to demonstrate that you’re one of the new…

I’m not going to store up humiliation for myself by posting predictions or New Year’s resolutions for ’09, but from where I’m sitting, I’d say the big theme will be Less. And I’m not being entirely pessimistic. It goes more or less without saying that we’ll all be working smarter and leaner, assuming fewer staff,…

Quick plug for something I’ve been contributing to elsewhere: we’ve been working with the TUC and Get Safe Online to launch a new toolkit to help improve workers’ Internet security awareness and skills. From the press release: While employers are improving their Internet security systems, their good work could be undermined if they fail to…