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Lots of people have views on the ‘right’ way to use Twitter as an organisation. I’m pretty liberal about it: I think it’s fine to use it to pump out press releases from a corporate account if that’s the expectation you set, or to have a dormant, verified account there ready for a crisis, or…

When you tweet something about work that you shouldn’t have, or from the wrong account and it gets picked up, you want the ground to swallow you up. It’s awful, and the chronicles of social media crises are full of heads on pikestaffs. But what feels like a full-on social media crisis at the time,…

You’ve organised or participated in a great event about how technology is changing the shape of X, Y or Z. The audience were tweeting away, and an expectant crowd outside the room were following the #coolevent hashtag avidly. You take the weekend off to recover and decide to come back to Twitter search on Monday…

Photo credit: – Nolly on Flickr Pretty much anyone who uses social media will tell you that experience is the best teacher. You can’t be taught to be human, empathetic, helpful and interesting by following rules or attending a training course. Get people started, immerse them in the tools, and they’ll blossom into social media…

Today DIUS and Becta held a conference hosted by Channel 4 in London under the banner “All Together Now: Delivering Further Education in an era of mass participation“. The event was for policy makers, FE professionals and providers to consider the implications and potential of this new wave of media and technology innovation, learn from…